My Mable M&B Help | Fix Login Problems

Quick answer: If you can’t log in to Train with Mable, go to trainwithmable.com, click Reset your Password, enter your Employee ID (no leading zeros), and follow the link sent to your registered email. New employees should click Activate Account instead. Still stuck? Call the M&B Training Support line or ask your GM to raise a ticket.

What Is Train with Mable?

Train with Mable (also written TrainWithMable or MABLE — Mitchells And Butlers Learning Environment) is the official online training and HR self-service portal for Mitchells & Butlers (M&B), one of the UK’s largest pub, bar, and restaurant operators, running brands such as All Bar One, Toby Carvery, Harvester, Nicholson’s, and Browns Restaurants. Headquartered in Birmingham, England, M&B employs more than 45,000 people across the UK, and the platform gives every one of them a free way to:

• Complete mandatory and optional compliance training
• View shift schedules, book time off, and swap shifts
• Access payslips and employee benefits
• Download training certificates and track learning progress
• View company announcements

There are two related web addresses employees should know:

Both are accessible on any secure desktop, iOS, or Android device.

Fix Train with Mable Login Problem

Most login failures happen for one of three reasons: an incorrect Employee ID format, an expired or forgotten password, or an account that hasn’t been activated yet. Here’s how to fix each one.

1. Check Your Sign-In ID Format

Your username depends on which part of the business you work in:

• Retail employees (pub, bar, and restaurant staff): employeeid@mymab.org — drop any leading zeros. Example: employee number 007864567 becomes 7864567@mymab.org.
• RSC (Retail Support Centre) employees: MABuserID@mbplc.com

If you type your ID incorrectly, you’ll see: “This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin.” Double-check the format above before contacting anyone.

2. Reset a Forgotten Password

1. Go to https://trainwithmable.com/ in any supported browser.
2. Click the Reset your Password button.
3. You’ll be redirected to the M&B Plc iWelcome portal (mbplc.iwelcome.com).
4. Enter your Employee ID and click Send password reset.
5. Check the email address you registered during account activation for a reset link.

Didn’t get the email?

• Check your junk/spam folder first.
• Confirm your Employee ID has no leading zeros and re-submit.
• If it still doesn’t arrive, ask your General Manager (GM) to log an incident on your behalf through the Mable training service desk.

3. Activate Your Account (Retail Team Members)

Account activation is required for new retail staff signing in for the first time.

1. Open https://trainwithmable.com/.
2. Click Activate Account.
3. Complete the three-step process: identification (enter your Employee ID) → verification (confirm the link/code sent to your registered email) → set password.
4. Once confirmed, your account is active and you can sign in immediately.

4. Sign In via Microsoft / Multi-Factor Authentication (MFA)

For the daily-use portal at app.trainwithmable.com, most employees now sign in through a Microsoft-based single sign-on flow:

1. Visit https://app.trainwithmable.com/.
2. Choose Login with Mitchells & Butlers Account.
3. You’ll be redirected to the Microsoft sign-in page — enter your employeeid@mymab.org (retail) or UserID@mbplc.com (RSC) and your password.
4. If prompted, complete multi-factor authentication — an SMS code, an emailed code, or an approval through the Microsoft Authenticator app.
5. Not receiving your MFA code? Confirm your registered phone number is correct, check spam for email codes, and use the Authenticator app if it’s available on your account.
6. You’ll land on your personal Mable training dashboard.

Setting up MFA for the first time, or need to change your authentication method? See our full walkthrough: Set-Up Multi-Factor Authentication (MFA).

5. Admin & Lease Business Login

Managers logging in under the Admin & Lease Business option:

1. Go to the trainwithmable.com homepage and scroll to the bottom.
2. Click the Admin login button, then enter your admin username and password.
3. To reset an admin/lease business password, use the password reset link located just below the Admin & Lease Business login button.

Things to Check Before You Try Logging In

Doing these first solves a surprising number of “can’t log in” tickets before you even need a password reset:

• Clear your browser’s cookies and cache.
• Use an up-to-date browser (Chrome, Edge, or Safari).
• Disable browser extensions that may interfere with the login form.
• Try an Incognito/Private window — this is the most reliable quick fix.
• Avoid logging in on a shared or public computer.
• Confirm your keyboard/system keys are working correctly before typing credentials.
• Never share your login details with anyone else.
• Make sure you’re on the correct, employer-provided URL — trainwithmable.com — and not a lookalike site.

Frequently Asked Questions

Conclusion

Whether you’re a new starter who needs to activate your account or an existing employee who’s forgotten a password, Train with Mable’s login issues almost always come down to three things: the right Employee ID format, a working password reset email, or a one-time account activation. Work through the steps above in order, and in most cases you’ll be back into your training dashboard within a few minutes. If you’re still locked out after trying everything here, your GM or line manager can log a support ticket for you.